What is the contract period for your
wireless service plans? At Earth Tones Wireless we want to be consumer friendly as well as supporting
environmental causes. That's why our service has NO Contracts. Instead, we hope
to earn your continued monthly service by offering a great service at a
competitive price.
Do you offer pre-paid or
pay-as-you-go wireless plans? No. Earth Tones Wireless offers monthly rate plans with included minutes,
and all overage is billed at $0.25/minute. However, since there are NO Contracts
with our service you can cancel at any time without penalty.
What about free mobile-to-mobile calling? Since we have to pay the carrier for every minute our customers use, we
can't offer features like free mobile-to-mobile calling at this time.
Do you offer family plans? YES! We now offer shared minute plans where for an additional $10 per month
you can add phones to your service and share all the Included Minutes on the
primary plan that you select. To sign up for a shared plan, call us toll-free at
1-888-327-8486, Monday through Friday 8:30am to 5:30pm PT.
Is text messaging available? Yes! We offer text messaging capability on all our phones. Plans are
available or you can pay per message. Please our
rate plan
page for detailed information.
Earth Tones offers a variety of enhanced features to help you get the most
from your service. Access to each of these features is free. However, airtime
charges apply while you are using the cellular network (for example, while a
call is being forwarded or during retrieval of voice mail).
Questions? Call our Customer Support team at 1-800-466-1550.
Press and hold the "1" key. A recording will come on and ask you to
set up a password. You do not need a temporary password and do not
need to hit * or #
When checking Voice Mail later on they do the same thing. Again no * or # or
password needed.
The initial Voice Mail set up must be done the handset. Once completed, you can check Voice Mail from
your phone or from a landline.
When checking Voice Mail from a home phone you do need to hit * to interrupt the
recording and then enter the password you set up followed by # when prompted.
Time Saving Tips
While listening to a message:
Press "1" to Listen or Replay a message
Press "2" to Pause message
Press "3" to Fast forward message
Press "4" to Slow message playback
Press "5" to Check Date/Time of message
Press "6" to Speed up message playback
Press "7" to Erase message
Press "9" to Save message
Press "*" to Exit Voice Mail
Press "#" to Skip to next message
Billing Note: Airtime charges apply when you use your cellular phone to
retrieve messages.
Click here to access the
Earth
Tones E-Billing Portal. If you are creating a new e-billing account, click
on "New User" and complete the profile information. Please enter your wireless
cell phone number where it asks for your "Main Telephone Number".
If you have any questions or problems accessing our E-Billing Portal, contact
Customer Service at 1-800-466-1550.
Click "My Account", click on "Usage Details" for your wireless number.
Note that any overage charges will be calculated at the end of the billing
cycle.
When checking Voice Mail from a home phone you do need to hit * to interrupt the
recording and then enter the password you set up followed by # when prompted.
If you have any billing questions or problems accessing our E-Billing Portal, contact
Customer Service at 1-800-466-1550.
When you sign up for Earth Tones Wireless service we will include a
mailing label along with your new cell phone, so that you can easily return your old cell phone and know that it will
not end up in a landfill. The cell phone will either be recycled for use or
dismantled and as many components as possible used for other constructive
purposes.
Earth Tones Wireless service does not currently support the multimedia services
necessary to send pictures from your phone.
However, most camera phones support USB connections and you can
retrieve your photos with a USB cable. To find a compatible USB cable for your
phone, contact your wireless phone manufacturer or you might be able to find one
by searching the Web.
The exact steps you use to copy pictures from your camera phone to your
computer will vary depending on what type of phone and computer you have, but typically, you
will follow these steps.
On your computer, install the driver software for your phone. The driver
software might be included with your phone or with an accessory USB cable that
you've purchased. Alternatively, you might be able to find the driver software
by searching the Web.
Install software on your computer to communicate with your phone. Contact
your wireless service provider to see if you can download the software from
their Web site or purchase the software from them directly. If not, you might be
able to find software for your camera phone available on the Web.
Tip: BitPim
is free software that you can use to copy photos to and from some LG and
Sanyo phones. The iDEN Media Downloader supports some Motorola phone models.
BVRP Software's Mobile PhoneTools is not a free download, but it does
support a wide variety of mobile phones.
Once you've installed the software, connect your phone to your computer, and
use your software program to copy the pictures from your camera. After you've
copied the photos, you can delete them from your camera to save space.
Text Messaging is the ability to use your cellular phone to send and receive
text messages of up to 160 characters. Basic Text Messaging service is included
with every NEW digital price plan for no monthly access fee. If your not on a
text plan both incoming and outgoing messages are billed at 10¢ each. If you go
over your texting plan each message over is billed at 10¢ each.
To activate or deactivate text messaging capability call 1-800-466-1550.
Phone to phone text messaging:
To exchange text messages with another cellular phone that is capable of text
messaging, simply use the ten-digit cellular phone number as the messaging
address.
If you have a Caller ID compatible phone, simply look at the display when
your phone rings to view the phone number of the person calling you.
Caller ID alerts you to incoming calls:
As your phone rings, you'll see one of the following messages on your phone's
display:
The area code and phone number of the incoming call, or
RES or PRIVATE (if the caller has chosen to block or restrict the display
of the number), or
UNA or NO ID (if the incoming call originates from an area where Caller ID
service is not available).
When you don't answer:
The phone numbers of incoming calls are stored in your phone's memory, and
are numbered in reverse of the order received, with 01 being the most recent.
Your phone's screen will display a missed call message and the Caller ID
number will be stored in the phone's memory.
Follow the instructions in your phone owner's manual to return unanswered
calls from your phone's memory.
If a call comes in while you're using your cellular phone, you'll hear a tone
to let you know you have another call. When that happens, you can:
Put the first call on hold by pressing "SEND". You'll automatically be
connected with the second call.
To return to the first call: Press "SEND" again.
To switch between the two calls: Press "SEND".
If you ignore the Call Waiting tone, after 30 seconds, the waiting caller
will hear a message indicating that you're not available, or will be forwarded
to your voice mailbox if you subscribe to Voice Mail.
Billing Note: You will be billed for both calls while they are in progress if
you answer the second.
